What is NHS 111?
NHS 111 is the non-emergency number that people should call if they need medical help or advice but feel it’s not a life-threatening situation.
With experienced call handlers and clinicians available to assess a person’s needs and situation they can direct you to the best local services for the care you, or someone you care for, needs.
The service is available 24 hours a day, seven days a week, 365 days a year and is free from both landlines and mobile phones.
The NHS 111 service is a national service that is commissioned and managed locally by Clinical Commissioning Groups (CCGs).
The NHS 111 service is currently provided by South East Coast Ambulance Service (SECAmb), who sub-contracts some elements of the service to Care UK. The existing contract covers Kent, Medway, Surrey and Sussex (KMSS) and is due to expire on 31 March 2019.
What is GP Out-of-Hours?
The NHS pledges to provide services at a time that is convenient for you.
GP Out-of-Hours is the service that puts people in touch with a GP when the surgeries are closed – usually from 6.30pm to 8.00am during the week and all day at the weekend and bank holidays.
At these times if you need a GP NHS 111 can put you in touch with the out-of-hours service if it’s deemed the right treatment option for you.
The GP Out-of-Hours service is provided by Integrated Care 24 (IC24) for patients across Sussex. The GP Out-of-Hours contract is also due to expire on 31 March 2019.
Across Sussex there are more than 7000 calls made to the NHS 111 service every week - clearly it is a key part of the NHS in Sussex.
The seven Sussex Clinical Commissioning Groups; Coastal West Sussex (Host), Brighton and Hove, Crawley, Horsham and Mid Sussex, High Weald Lewes Havens, Eastbourne, Hailsham and Seaford, and Hastings and Rother are working in collaboration to procure and award a new combined NHS 111 – Clinical Assessment Service (CAS) and GP Out-of-Hours service.
The development of the NHS 111 - Clinical Assessment Service (CAS) will be pivotal in bringing urgent care services together within an Integrated Urgent Care model (IUC).
Before any new contract is finalised, the CCGs want to explore with local people what their priorities are for this service. To ask questions that give them a clearer idea about what service they need to buy for our local population.
In July 2017 we ran a public survey both online and printed in the local Sussex newspapers asking people about their current experiences of the NHS service, and what they thought of our proposed ideas for a future service.
The views and experiences that have been captured through this survey will provide useful insight and information that will be used to inform and help shape the new NHS 111/Clinical Assessment Service and the development of the Sussex integrated urgent care services for Sussex. Find out what people have said: (booklet coming soon).
We will continue to engage with our patients and local population to explore the themes and gaps that have been highlighted by this survey.
Useful Documents and links