Transforming care for dementia patients
A pilot project commissioned by HWLH CCG and run by Buxted Medical Centre is transforming care for people with dementia. The Golden Ticket delivers a holistic mix of services to address health and wellbeing, supporting people with dementia and their carers in every aspect of their lives. Evaluation of the project shows that it is already reducing GP visits and emergency admissions to hospital. People who said that they had previously felt isolated received support to live more independently.
The CCG commissioned the pilot in response to a clinical review of dementia services which highlighted delays in receiving a diagnosis, limited access to services and limited choice, poor patient outcomes and the strain on carers.
For the pilot, several organisations worked together to provide seamless care, including primary care, hospital services, councils and voluntary organisations. It included social activities, such as a Dementia Café, and a direct point of contact with the practice nurse. Key to the project were the Golden Ticket guides, from the charity Know Dementia, who acted as the main point of contact for patients and carers. The guides provided emotional support and practical advice while helping people access agencies that could provide support.
People who joined the Golden Ticket reported that their experience was better than before. They felt more secure with access to the Golden Ticket Guide and the wellbeing activities were something to look forward to. The community that built up around the project, and the volunteers and peer support have benefitted people’s quality of life significantly.
The Dementia Cafe and the dementia guides have already been commissioned for Buxted and the wider locality, and in the coming year we will consider the practicalities of rolling them out to the rest of the CCG area.