Dementia Golden Ticket

                            “The Golden Ticket gave me my life back. I can go out and be myself.                             I have a totally different life.”

Transforming care for dementia patients

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A project commissioned by High Weald Lewes Havens CCG and run by our GP practices is transforming care for people with dementia. The Golden Ticket delivers a holistic mix of services to address health and well-being, supporting people with dementia and their carers in every aspect of their lives. Evaluation of the project pilot, which was run by Buxted Medical Centre, shows that it is already reducing GP visits and emergency admissions to hospital. People who said that they had previously felt isolated received support to live more independently.

The CCG commissioned the project in response to a clinical review of dementia services which highlighted delays in receiving a diagnosis, limited access to services and limited choice, poor patient outcomes and strain on carers.

Under the Golden Ticket, several organisations work together to provide seamless care, including primary care, hospital services, councils and voluntary organisations. It includes social activities, such as dementia cafés, exercise classes and dementia choirs, and provides a direct point of contact with the practice nurse. Key to the project are the Golden Ticket Dementia Guides, from East Sussex County Council Engagement and Respite Service, who act as the main point of contact for patients and carers. The guides provide emotional support and practical advice while helping people access agencies that can provide support.

People with dementia and their carers who joined the Golden Ticket pilot reported that their experience was better than before.  They felt better supported with access to the Dementia Guide and the well-being activities were something to look forward to.  The community that built up around the volunteers and peer support has benefited people’s quality of life significantly.

The Golden Ticket has currently been rolled out to 8 of our GP practices, and we plan to continue this roll out across the HWLH CCG patch.


The CCG has supported Know Dementia to set up eight Memory Cafés in Lewes, Buxted, Crowborough, Peacehaven, Uckfield, Newick, and Ticehurst.  Everyone is welcome, especially those with memory problems and their family supporter or carer. Memory Cafés provide support for people living with dementia and their carers, they enhance well-being through advice, information and activity. Some of the aims of the Cafés are to provide an opportunity to chat, to develop carer support networks, and offer information and advice to those living with a dementia and their carers. 

Memory Cafés will be held weekly at: 

  • UckfieldThe Civic Centre, Bellfarm Lane, TN22 1AE - Every Monday at 13:30-16:30
  • BuxtedBuxted Inn, High Street, Buxted, TN22 4LA - Every Tuesday at 9:30-12:30
  • Peacehaven' Anzac Room',  Meridian Centre, Meridian Way, Peacehaven BN10 8BB - Every Friday at 9:30-12:30
  • Lewes The Scout Hut, Lewes Road, Ringmer BN8 5QA Every Thursday at 9:30-12:30
  • Newick Newick Village Hall, Western Road, Newick, BN8 4LE, Every Tuesday, 13:30-16:45
  • Crowborough 'Meeting Room 1',Crowborough Community Centre, Pine Grove, Crowborough, TN6 1FE, Every Friday at 13:45-16:15
  • Ticehurst  Ticehurst Village Hall, Lower High Street, Ticehurst TN5 7BB. Every Wednesday at 9:30 -12:30
  • Heathfield Heathfield Youth Centre, High Street, Heathfield TN21 0UP held weekly on a Thursday from 2pm to 5pm

If you would like to attend or find out more about your local Memory Moments Café please contact Know Dementia by phoning 01273 494300 or emailing:

The CCG has supported Know Dementia to set up four Musical Moments Choirs in Lewes, Uckfield, Newhaven and Crowborough. Everyone is welcome of every singing ability, especially those with memory problems and their family supporter or carer. The choir is a unique type of music therapy where people with dementia and their carers can take part in a social activity they can both enjoy whilst experiencing something new together. The sessions use singing to bring people with dementia together in a friendly and stimulating activity. Singing can improve your brain activity, wellbeing and mood, you don’t need to be a good singer to benefit!

Musical Moments Choirs will be held weekly at:

  • Lewes - The House of Friendship, 208 High St, Lewes BN7 2NS, Every Thursday at 13:30-14:30
  • Uckfield The Uckfield Club, Bell Lane,Uckfield TN22 1QL, Every Tuesday at 14:00-15:00 
  • Crowborough Community Centre, Pine Grove,Crowborough, TN6 1FE, Every Wednesday at 10:30-11:30
  • Newhaven Room 2, The Hillcrest Centre, Bay Vue Road, Newhaven  BN9 9LH Every Tuesday 11:00-12:00

The CCG has supported local Leisure Providers (Wave and Freedom Leisure) to set up four exercise classes in Lewes, Peacehaven, Uckfield, and Crowborough. These sessions are for people with dementia and their carers to join a friendly, supportive group where you can choose from activities, such as, table tennis, badminton, bowls, archery or have a coffee and a chat with other people living with or experiencing this condition. Taking regular physical exercise is an important part of a healthy lifestyle and can help to maintain wellbeing. Physical activity creates valuable opportunities to socialise with others, and can help improve and maintain a person's independence. This is beneficial to both people with dementia and their carers. Engaging in physical activities can also improve self-esteem and mood, which in turn encourages more social engagement that may also contribute to wellbeing.

Exercise Classes will be held weekly at:

  • Lewes Lewes Leisure Centre, BN7 2XG, Every Tuesday at 14:00-15:00
  • Peacehaven Wave Leisure, Greenwich Way, Peacehaven, Every Thursday at 11:00-12:00
  • Uckfield Uckfield Leisure Centre, Downsview Crescent, Uckfield, Every Wednesday at 12:00-13:00
  • CrowboroughCrowborough Leisure Centre, Eridge Road, Crowborough, Every Thursday at 13:45-16:40


The Dementia Guide Service commenced on Tuesday 1st October 2016. This role was identified as a key part of the Golden Ticket model of care.

The specific aim of the Dementia Guide is to be the main point of contact and provide appropriate support, guidance and information to meet the needs of each person diagnosed with dementia and their family.  It was identified that, in order to ensure improvements in quality of life for those affected, a single point of contact to help identify areas of concern was necessary as access to the right information at the right time would have the most positive impact for families.  The Dementia Guide therefore is providing signposting and enabling access to services that promote well-being, care and support for a person diagnosed with dementia and their carer/supporter.

The Dementia Guide Service, will be delivered by East Sussex County Council's Carers Breaks & Engagement Team as part of their wider role in supporting people living with dementia and their carers, and those with other long term conditions and complex needs.

 The Dementia Guide Service can offer:

  • Contact within two working days for all referrals following a dementia diagnosis
  • Face to face visits within 10 working days
  • Information, advice and support to people diagnosed with dementia and their carers
  • Completion of Advanced Care Plans
  • Access to local community activities and services
  • Annual practice updates and attendance at annual primary care reviews
  • Assistance in setting up respite for carer’s own healthcare appointments
  • Access to social care and assistive technologies
  • Carers assessments


This service is not able to:

  • Directly meet any personal care needs
  • Undertake moving and handling
  • Directly provide transport to community activities or healthcare appointments


For more information you can visit NHS Choices to read more about:

Other useful websites:

Dementia Film by Health Education England

Please find information below to a short film commissioned by Health Education England that covers raising awareness about dementia in the African –Caribbean community and encouraging people to seek early diagnosis:

Finding Patience’ opens the door for health and care professionals to start talking about cultural sensitivities that may result in a reluctance to come forward and talk about dementia concerns. It aims to encourage health and care professionals to break down barriers in order to reach people who may otherwise go undiagnosed or struggle in isolation to provide care within family units.

Aligning to tier 1 dementia training, ‘Finding Patience’ supports a culturally appropriate approach to the dementia pathway, supporting better awareness, early diagnosis and improved person centred care. 

Sharing Best Practice

The Golden Ticket has been recognised both nationally and internationally:


The Dementia Golden Ticket has also been presented at 


Local articles

  • Uckfield News: 
  • The Argus  
  • Sussex Express
  • Sussex Express- 'Alive Inside' printed news report
  • Kent and Sussex Courier- '£75,000 is just the ticket for dementia suffers', 2015
  • The Argus 'Dementia scheme receives £75k cash boost'.