Transforming care for dementia patients
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A project commissioned by High Weald Lewes Havens CCG and run by our GP practices is transforming care for people with dementia. The Golden Ticket delivers a holistic mix of services to address health and well-being, supporting people with dementia and their carers in every aspect of their lives. Evaluation of the project pilot, which was run by Buxted Medical Centre, shows that it is already reducing GP visits and emergency admissions to hospital. People who said that they had previously felt isolated received support to live more independently.
The CCG commissioned the project in response to a clinical review of dementia services which highlighted delays in receiving a diagnosis, limited access to services and limited choice, poor patient outcomes and strain on carers.
Under the Golden Ticket, several organisations work together to provide seamless care, including primary care, hospital services, councils and voluntary organisations. It includes social activities, such as dementia cafés, exercise classes and dementia choirs, and provides a direct point of contact with the practice nurse. Key to the project are the Golden Ticket Dementia Guides, from East Sussex County Council Engagement and Respite Service, who act as the main point of contact for patients and carers. The guides provide emotional support and practical advice while helping people access agencies that can provide support.
People with dementia and their carers who joined the Golden Ticket pilot reported that their experience was better than before. They felt better supported with access to the Dementia Guide and the well-being activities were something to look forward to. The community that built up around the volunteers and peer support has benefited people’s quality of life significantly.
The Golden Ticket has currently been rolled out to 8 of our GP practices, and we plan to continue this roll out across the HWLH CCG patch.