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PPGs are groups of patients who contribute feedback, ideas and suggestions directly to their GP practice. They are an effective network of local people interested in health care and services who can bring the voice and experience of patients into the heart of the CCG.
All GP practices are now contractually required to have a PPG and these are usually made up of a group of volunteer patients, the practice manager and one or more GPs from the practice.
Some PPGs meet regularly and others operate in a ‘virtual’ way using email, social media and other online platforms but they all have the aim of making sure that their practice puts the patient, and improving health outcomes, at the heart of everything it does.
PPG members work closely with their practice to help ensure the best possible experience for its patients. The role of a PPG can include:
- Meeting with senior members of practice staff to have open conversations from both the patient and practice perspective
- Providing the practice with feedback from the patient perspective on the efficiency and quality of services
- Encouraging patients to take greater responsibility for their own and their family’s health
- Carrying out research into the views of those who use the practice
- Organising health promotion events
- Regular communication with the patients registered with the GP practice
Click here for more information on how PPGs can make a difference.